wasiXX — Client Care
Questions,
answered quietly.
Everything about ordering, shipping, caring for your garments, and returns — gathered in one place. If something remains unresolved, the studio is a letter away.
01 — Orders
Placing & changingHow do I place an order?
Browse the edit, select your size, and add the piece to your bag. Checkout is a single quiet page — card, PayPal, or bank transfer. You will receive a written confirmation within minutes.
Can I change or cancel an order?
Yes — write to us within 12 hours of ordering. Because each garment is cut in small runs, once your piece enters the atelier queue it can no longer be altered or cancelled.
Do pieces sell out?
We produce in deliberately small runs. When a size sells out it may return with the next cutting; join the list to be notified before it does.
02 — Shipping
Timing & costHow long does delivery take?
Orders leave the studio within 2 working days. Domestic delivery takes 2–4 days; international 5–10 days, fully tracked from atelier door to yours.
What does shipping cost?
Domestic shipping is complimentary on all orders. International shipping is calculated at checkout and includes duties for most destinations.
How is my order packed?
Each garment is folded in acid-free tissue, sealed in our ivory box, and accompanied by a hand-written plate card noting the cloth, the cutter, and the run number.
03 — Care
Keeping the clothHow should I wash the garments?
Cold, gentle, and rarely. Wool prefers airing to washing; cottons take a 30° cycle inside out. Every piece carries a stitched care card with instructions specific to its cloth.
Do you offer repairs?
For life. Loose seams, worn elbows, lost buttons — return the piece to the studio and our finishers will restore it. Repairs are complimentary for the first two years.
04 — Returns
Exchanges & refundsWhat is the return window?
Thirty days from delivery, unworn with the plate card attached. Refunds are issued to the original payment method within 5 working days of the garment reaching the studio.
Can I exchange for another size?
Of course, subject to the run. Request an exchange from your account page and we will hold the new size for 7 days while your return travels back to us.
PLATE 02 — The Studio, Client Desk
Still curious?
Write to the studio.
A person, not a queue, answers every letter. Sizing advice, fabric questions, or a fitting appointment — we reply within one working day.
Contact the Studiostudio@wasixx.com — Mon to Fri, 9–18
Early access to every run
Join the List
Small runs sell quietly and quickly. Members hear first — before the edit opens to anyone else.